Inbound & outbound voice engagement.
Elevate the customer experience by intelligently connecting callers with the best-suited agents. Enhance call quality and drive productivity with
AI-coordinated compliance-first tools. Our unified inbound & outbound communication platform is designed for enterprise-grade efficiency.
- Our Platform
- CX Home
- Inbound & Outbound Voice Engagement
- Digital Engagement
The best inbound experience every time.
Your customers are constantly evolving; your contact center should keep pace. Discover how our Inbound Voice Engagement solutions can enhance all customer interactions.
Smart IVR builder to deploy self-service journeys
Enhance self-service experiences with our drag & drop IVR builder, consolidating all info in one place. Match callers with personalized experiences and pull records effortlessly.
Self-improving AI Voice Bot for inbound call handling
AI Voice Bot with natural language models attends customers, performs sentiment analysis, scores interactions, and hands off unsatisfied customers to live agents.
Streamline calls: Shotgun ACD for multi-call Handling
Enhance responsiveness with Shotgun ACD. Agents can swiftly queue, toggle, or hold calls, letting customers feel prioritized. This effectively reduces abandoned calls.
Efficient call routing: ACD & skill-based Connections
Route calls to the best-suited agent using ACD & skill-based routing, or reconnect to the last agent for quality support. Enhance trust and efficiency with IVR and ANI data.
Smart call extractor with human intuition
Enable agents to view and prioritize calls
with CherryPicker. They can extract calls
based on profile or history, ensuring a
prompt & tailored response.
Secure & accessible consumer payment portal
Offer consumers 24/7 access to a secure self-service payment portal. With real-time account info, your branding, and with customizable payment arrangements.
The ultimate outbound connection for success.
Your customers deserve personal attention; make your outbound communication count. Leverage our Outbound contact solutions for targeted and effective interactions.
Comprehensive outbound call & contact management
Boost customer engagement with our
all-in-one cloud-based contact system.
Benefit from Predictive Dialer, IVR, real-time dashboards, and compliance safeguards.
Revolutionize outbound calls with AI Agent Voice Bot
Engage customers with AI-powered Voice Bots, offering personalized conversations for sales, delivery updates, and more. Transform your outreach with conversational AI.
Achieve top compliance with Agent Call Initiator (ACI)
Achieve top compliance and productivity
with real-time adherence. From dynamic cell scrubbing to intuitive agent interfaces, take control of outbound interactions.
Enhance productivity with our Automated Dialer
Auto Dialer & Manual Calling is a unique
leading outbound system that ensures the
highest levels of risk mitigation &
compliance, while maximizing productivity.
Optimize agent time with Predictive Dialer
Dials from a list, connecting answered calls
to agents. Using statistical algorithms, it minimizes waiting time and ensures availability, enhancing efficiency.
AI-guided agent scripting & smart workflow mastery
Increase operational efficiency by deploying dynamic scripts that adapt in real time. Integrate customer data and behavior-based rules that skyrocket success rates.