Elevate customer connections with our omnichannel CX cloud.
- Our Platform
- CX Home
- Inbound & Outbound Voice Engagement
- Digital Engagement
AI acceleration that
optimizes interactions.
Personalized inbound: the best experience every time
AI-driven IVR and omnichannel routing ensure the perfect agent match. Real-time customer history analysis and AI-sentiment detection ensure personalized experiences.
Outbound success: engage more, effort less
Maximize engagement with predictive dialing, smart workflows, and personalize outreach with our preview dialer. Our system is designed to drive revenue growth.
Enterprise digital customer engagement platform
Provide exceptional customer journeys through any digital channel. Fully-integrated AI chat bots, SMS, email, social, and apps, powered by automation & smart workflows.
AI-guided agent scripting & smart workflow mastery
Increase operational efficiency by deploying dynamic scripts that adapt in real time. Integrate customer data and behavior-based rules that skyrocket success rates.
Achieve compliance with ease and efficiency
Maximize compliance & risk mitigation in outbound operations. Our fully-customizable Risk Shield provides real-time governance with state & federal regulations.
Hyper-customized CX solutions & integrations
Our adaptive systems are customized to fit your intricate business needs. With us, solutions conform to your requirements, ensuring smooth and efficient onboarding.
Leverage the power of AI for omnichannel engagement excellence.
Swift consumer transactions.
Reduce blocked calls & spam likely.
Make smarter decisions with analytics.
CSS Impact CX Omnichannel Engagement Cloud has been an incredible technology partner, enabling us to launch a new product and service in record time and quickly realize gains.
Tim Maurer, VP Marketing
